FAQ’s

    1. What are your opening hours?

Monday – Friday 9.00am – 5.00pm, Saturday 9.00 – 12 noon. We do close on Saturdays over the winter months. For urgent queries please don’t hesitate to phone 021 161 0897.  We are closed on Sundays and NZ Public Holidays. If you place an order at these times your order will be processed on the following business working day unless it is Valentines Day or Mother’s Day.

2. How do I order?

You can place an order through our secure online shop or simply call: 09 408 1678, or email us with your flower order: florist@freshflowerskaitaia.co.nz

3. Where do you deliver to?

We deliver daily throughout the Far North, Monday to Friday. Order by 1.30pm for same day delivery to Kaitaia township and for next day to all rural addresses from Taupo Bay to Cape Reinga. Saturday delivery’s are only available to Kaitaia township.

We personally deliver where possible within Kaitaia and use local couriers and the rural delivery service for all rural addresses.

View our delivery page here for all regarding delivery

It is your responsibility to make sure you provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver but may have to charge additional cost of an additional delivery to you.

We will endeavour to deliver goods at the agreed delivery time but we will not be liable for late delivery. Late delivery does not entitle the purchaser to cancel the order. For urgent deliveries please phone us. We will do our best to assist you where possible

4. Payment Options?

Our online store accepts payment by credit card, Visa or MasterCard using the secure services of Stripe or Afterpay. All prices listed are in New Zealand Dollars. The name that will appear on your statement will be FRESH FLOWERS NORTHLAND LIMITED When you submit your order and payment details, your order will be processed and you will receive an email containing your receipt.

You can also pay by credit card over the phone or by bank transfer by prior arrangement.

5. Custom Orders?

Absolutely we can do custom orders! Just let us know what you are after and we will be our best to source it for you. Phone 09 408 1678 or email us florist@freshflowerskaitaia.co.nz

6. Returns and Refunds Policy

Due to the nature of our perishable products, Fresh Flowers only offers replacements, not refunds.

If for any reason you are not completely satisfied with your order, please let us know within 24hrs and we will be happy to exchange your flowers.  Our exchange policy lasts 24 hours from receipt of your goods. If 24 hours have gone by since receipt of your purchase, we are unable yo offer you an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it and be re-sellable.

To complete your exchange, we require a receipt or proof of purchase along with a reason for wanting an exchange. You will be responsible for returning if your item if you are applying for an exchange

7. Do you do Weddings? 

Congratulations your engaged…..!! Yes, we do weddings, we love weddings!  Lets talk some more….. flick us an email or call and lets get this ball rolling, send through any inspiration photos of the look and style you are after. Have no idea?! Thats fine too we can help you along the way.

We also offer day of co-ordination and wedding management services.

If you have further questions, please call us 09 408 1678 or email us: florist@freshflowerskaitaia.co.nz and we will be more than happy to help you.